Legal

Terms & Conditions

Last updated: 12 June 2026

These Terms & Conditions (“Terms”) govern your use of the website and the web development and software services provided by VIRTUAL CYPHER SDN. BHD. (Company Registration No. 202501009851 (1611265-A)), a company registered in Malaysia with its registered address at 48, Solok Tembaga 3, Taman Guan Joo Seng, 11600 Jelutong, Pulau Pinang, Malaysia (“we”, “us”, “our”). By accessing our website, placing an order, or using our services, you agree to be bound by these Terms.

1. Services

We provide web development and software services as described in our service packages. The specific scope, deliverables, and timelines for your project will be confirmed between you and us before work begins. Anything outside the agreed scope may be quoted and charged separately.

2. Orders & quotations

  • An order is confirmed once you accept a package or quotation and we receive any required payment or deposit.
  • Quotations are valid for the period stated. Custom projects (“Let’s chat”) are quoted individually.
  • You are responsible for providing accurate requirements, content, and materials needed to complete the project.

3. Pricing & payment

  • All prices are stated in Malaysian Ringgit (MYR) and are one-time, per-project fees unless otherwise agreed in writing.
  • Payment terms (including any deposit and milestone payments) will be agreed before work begins. Work commences upon receipt of the agreed payment.
  • Third-party costs (for example domains, hosting, paid plugins, licences, or API fees) are not included unless expressly stated and may be billed to you.

4. Refunds

All services are non-refundable once work has commenced, subject to the limited exceptions set out in our Refund Policy, which forms part of these Terms.

5. Delivery

Completed work is delivered digitally within the timeframe stated on our Delivery page. Timelines depend on timely client cooperation.

6. Revisions & client responsibilities

  • Each package includes a defined number of revision rounds. Additional revisions may be chargeable.
  • You warrant that any content or materials you provide do not infringe the rights of any third party and are lawful.
  • You are responsible for backing up your data and for the use and security of any credentials handed over to you.

7. Intellectual property

Unless otherwise agreed in writing, ownership of the final deliverables transfers to you upon full payment. We retain ownership of any pre-existing tools, frameworks, libraries, and know-how used to create the deliverables, and may showcase the completed work in our portfolio unless you request otherwise in writing.

8. Warranties & limitation of liability

  • Services are provided on an “as is” basis. We do not warrant that the services will be uninterrupted or error-free.
  • To the maximum extent permitted by law, our total liability arising out of or in connection with a project shall not exceed the total fees paid by you for that project.
  • We are not liable for any indirect, incidental, or consequential loss, including loss of profit, data, or business.

9. Third-party services

Our work may rely on third-party platforms, payment gateways, and services. We are not responsible for the availability, performance, or terms of those third parties.

10. Termination

We may suspend or terminate services if you breach these Terms or fail to make payment. Amounts paid for work already performed remain non-refundable.

11. Governing law

These Terms are governed by and construed in accordance with the laws of Malaysia, and you submit to the exclusive jurisdiction of the courts of Malaysia.

12. Changes to these Terms

We may update these Terms from time to time. The latest version will always be published on this page with the “Last updated” date above.

13. Contact