Legal

Privacy Policy

Last updated: 12 June 2026

VIRTUAL CYPHER SDN. BHD. (Company Registration No. 202501009851 (1611265-A)) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Personal data we collect

We may collect the following personal data when you contact us, place an order, or use our services:

  • Identity & contact details — name, email address, phone number, business name, and address.
  • Project information — requirements, content, files, and credentials you share with us.
  • Transaction details — packages purchased and payment records (payment card details are handled by our payment provider, not stored by us).
  • Technical data — IP address, browser type, and usage data collected automatically when you visit our website.

2. How we use your personal data

  • To provide, deliver, and support the services you request.
  • To communicate with you about quotations, orders, and projects.
  • To process payments and issue receipts or invoices.
  • To improve our website and services.
  • To comply with legal and regulatory obligations.

3. Legal basis & consent

By providing your personal data and using our services, you consent to the collection and processing of your personal data as described in this Policy. Where required, we will obtain your consent before using your data for any new purpose.

4. Disclosure of your personal data

We do not sell your personal data. We may share it only with:

  • Service providers who help us operate (for example, payment gateways, hosting, and email providers), bound by confidentiality obligations.
  • Authorities or regulators where required by law.

5. Payments

Payments are processed by third-party payment providers. Your full payment card details are entered directly with the payment provider and are not collected or stored on our servers. Their handling of your data is governed by their own privacy policies.

6. Cookies & analytics

Our website may use cookies and similar technologies to operate the site and understand how it is used. You can control or disable cookies through your browser settings, though some features may not function properly as a result.

7. Data security & retention

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy or to comply with legal requirements.

8. Your rights under the PDPA

Subject to the PDPA, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Withdraw your consent to our processing of your data.
  • Limit the processing of your personal data.

To exercise any of these rights, please contact us using the details below.

9. International transfers

Some of our service providers may store or process data outside Malaysia. Where this occurs, we take steps to ensure your data continues to be protected consistently with this Policy and the PDPA.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the “Last updated” date above.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: